Legal
These terms set out how we work together when you enquire, book, or travel with Lisbon Gems Tours. They are written to keep the process clear, fair, and easy to understand.
A clear framework for a private travel relationship.
By using this website, making an enquiry, or confirming a booking, you agree to these terms and to any additional conditions set out in your itinerary, proposal, or booking confirmation.
We reserve the right to update these terms when necessary. The version published on this page is the one that applies unless otherwise agreed in writing.
A clear framework for a private travel relationship.
By using this website, making an enquiry, or confirming a booking, you agree to these terms and to any additional conditions set out in your itinerary, proposal, or booking confirmation.
We reserve the right to update these terms when necessary. The version published on this page is the one that applies unless otherwise agreed in writing.
Bookings and confirmations
A booking is considered provisional until confirmed by us in writing and, where applicable, until any required deposit or payment has been received.
We may request additional details to complete the reservation, including traveller names, dates, accommodation, dietary requirements, and any relevant special requests.
Payments and pricing
Prices are quoted in euros unless stated otherwise and may vary depending on seasonality, availability, route changes, or special arrangements requested after the initial proposal.
Any deposit, balance due date, or payment schedule will be stated clearly before confirmation. Failure to pay on time may result in the booking being cancelled or adjusted.
Changes, amendments, and cancellations
We understand that plans can change. Where possible, we will try to accommodate reasonable amendments to dates, timing, or itinerary details, but changes may affect pricing or availability.
Cancellation terms will depend on the type of service and the notice period provided. Any specific cancellation policy communicated with your booking will take priority over these general terms.
Service limitations and liability
While we take great care in planning each journey, we are not responsible for delays, disruptions, or losses caused by third parties, weather conditions, strikes, road closures, or other events outside our reasonable control.
We are not liable for indirect loss, missed connections, or consequential costs arising from changes made by third-party suppliers, except where required by applicable law.
Privacy and data
Any personal information you provide is handled in accordance with our privacy practices and used only to process enquiries, manage bookings, and provide the services you request.
By contacting us, you consent to us using your details for the purposes of travel planning, communication, and operational coordination related to your request.
Questions about these terms