Data controller
The data controller is TANGOMAOS UNIPESSOAL LDA, NIPC 518186350, trading as Lisbon Gems Tours, with registered office at Rua Bartolomeu Dias 144, 1 D, 2785-355 Cascais, Portugal.
Privacy & Data
Privacy Policy
This policy explains how Lisbon Gems Tours processes personal data when you use this website, contact us, request a proposal, or book private travel services.
Personal data we collect
We may collect identification and contact details, enquiry messages, travel preferences, booking information, billing or payment coordination details, and technical website information needed to operate and protect the site.
Purposes and legal basis
Personal data is processed to answer enquiries, prepare proposals, manage bookings, provide travel services, comply with legal obligations, protect legitimate business interests, and, where applicable, send communications based on consent.
Sharing and processors
When needed to deliver a requested service, data may be shared with guides, drivers, accommodation partners, activity providers, payment, hosting, email, analytics or professional service providers, under appropriate confidentiality and data protection safeguards.
Retention
Data is kept only for as long as needed for the purpose for which it was collected, including enquiry follow-up, booking management, tax/accounting duties, dispute handling and legal compliance.
Your rights
Under the RGPD/GDPR, you may request access, rectification, erasure, restriction, portability or objection to processing, and you may withdraw consent where processing is based on consent.
Complaints
You may contact us first so we can respond to your request. You also have the right to contact the Portuguese data protection authority, Comissão Nacional de Proteção de Dados (CNPD), or use the official Livro de Reclamações platform for consumer complaints.
Contact for privacy requests
Email hello@lisbongemstours.com for privacy or data protection requests. For consumer complaints, use the official Livro de Reclamações.
Terms and Conditions